Frequently Asked Questions

Shipping and Returns

I have an issue with my product, what should I do?


For any issues, queries, or feedback, please drop us an email at customerservice@kidsnall.com or submit the form in the 'Contact Us' page. We are glad to assist you.




How long does it take for a book to be shipped?


All our products are fulfilled and shipped by Amazon. Please contact Amazon support if you are experiencing any delays as only they would know the details.




Are your products eligible for international shipping?


All our products are fulfilled and shipped by Amazon. Although our books are eligible for international shipping, Amazon reserves the right to decide whether they want to ship this product to your country or not. So, if you cannot order this product from your country, then please contact Amazon’s support.




Is this item packaged in the manufacturer's package or a shipping package?


All our products are fulfilled and shipped by Amazon. The book will mostly arrive in an Amazon shipping package and inside it, you will have the book in our original package as per the main product image. As we cannot guarantee how an Amazon employee will package it each time, to ensure you have the best experience, please select "This is a gift" during the checkout process.




How much time do I have to return the book?


We offer returns within 30 days of receipt of shipment on Amazon. Please refer to Amazon’s return policy for more information.





Baby's First Year Memory Book

Is the Kids N’ All Baby’s First Year memory book a 1-year memory book?


Yes. It has sections to record everything from parents bio, how the parents met, pregnancy, baby’s birth, every month of the baby's first year, many firsts, activities, and first birthday.




Are the recycled materials used in the journals made from pre-consumer waste or post-consumer waste?


The recycled materials used in our memory books are made from post-consumer waste.




Does the “Baby’s First Year” memory book go up to age 5?


No. Our first-year memory books are for parents who are confident that they can commit 1 year to capture their baby’s journey. But, we have also included 11 blank pages in our memory book for parents who wish to capture their baby’s journey up to the age of 5. We are also excited to let you know that we are working on our 5-year memory book and are planning to launch it soon. Want to know more? Signup to receive our newsletter and we will update you with our latest news and exclusive offers!




Do you have a 5-year memory book?


Currently, we only have a 1-year memory book. But, we are excited to let you know that we are working on our 5-year memory book and we are planning to launch it soon. Want to know more? Signup to receive our newsletter and we will update you with our latest news and exclusive offers!




Do you have a book for twins?


We do not have a book for twins as we found that as they grow up, they tend to have their unique behaviors and ways rather than a shared one. Normally, our customers who are expecting twins buy one of our memory books for each of them so that both their babies can treasure them forever. You can use the 11 blank pages in our memory book if you want to capture something common among them.




Do your memory books come with monthly stickers?


No. Currently, our memory books do not come with monthly stickers. But, we are working on releasing it in the future. Want to know more? Signup to receive our newsletter and we will update you with our latest news and exclusive offers.




Is the memory book gender neutral?


Yes, all our baby memory books are gender-neutral.




Are you baby memory books mostly for photos? Or is there space for recording moments as well?


Our baby journals are not just a book for capturing photos. Our books have plenty of room to record both baby’s moments and photos on nearly every page.




Which type of dye/ink is used?


We use soy-based ink on all our memory books.




Is this a good baby shower gift?


Yes, it is a perfect baby shower gift. Our book comes with a gift box that can also be used as a keepsake box to preserve the book.




Does the book come with a box to be given as a gift?


Yes. The book comes with a box that can be used as a gift box or as a keepsake box for the book.




Are all of the pages simple?


Yes, all the pages in our baby record books are simple and easy to fill out. Our goal when designing the books was to keep them cute and simple such that busy parents can enjoy filling them.




How do we print the pictures?


As our photo frames are of standard size 4x6” or 6x4”, you can use your own printer, online printing services, or any other photo printing services available locally near you. Some of the popular photo service options are CVS, Walgreens, Walmart, Snapfish, Shutterfly, Printique, and Amazon Prints.




Is there any type of pen or marker you recommend using with your books?


  • As you would want to treasure this book forever, we recommend using archival quality fine tip pens. You can also use Sakura Pigma MICRON pens, Faber-Castell Pitt Artist pens, or pens by LePen.
  • You could also use regular ballpoint pens. But, remember that depending on the quality of the ink, a regular pen’s ink could fade and even deteriorate the paper over time as they are not acid-free and are oil-based.
  • If you are using a pen or marker with an ink that does not dry out quickly, then ensure that it dries out before you close the book.




What is the best glue or adhesive to use when attaching photos?


There are a few options:

  • One option is to use acid-free double-sided craft tape. We found that the Scotch Double-Sided Tape works well.
  • Another option is to use an acid-free adhesive roller. We found that the Scotch Adhesive Dot Roller works well.
  • Another option is to print photos on acid-free self-adhesive photo papers then stick them to your baby journal.
  • You can also use any type of acid-free glue to attach your photos. If you are using glue, then wait for it to dry before storage.




Does the book come with photo corners so that the photos can be inserted?


No. You can use one of the below options to attach your photos to the book:

  • One option is to use acid-free double-sided craft tape. We found that the Scotch Double-Sided Tape works well.
  • Another option is to use an acid-free adhesive roller. We found that the Scotch Adhesive Dot Roller works well.
  • Another option is to print photos on acid-free self-adhesive photo papers then stick them to your baby journal.
  • You can also use any type of acid-free glue to attach your photos. If you are using glue, then wait for it to dry before storage.




Why is the gift box shrink-wrapped?


We have used shrink wrap to secure the box. Amazon requires that all boxes that can easily be opened be securely sealed either using a plastic polybag, shrink wrap, or tape. As it is a keepsake gift box, we cannot use tape. Between polybag and shrink wrap, we found that shrink films are one of the most eco-friendly packaging materials. Their carbon footprint is significantly less than other alternatives such as polybags, cardboard, and paper because the weight and size are significantly less which means they take significantly less space during shipping and storage. Also, shrink films are recyclable. Additionally, it also discourages Amazon from sending customers a returned product. Reference:

  • https://plastics.americanchemistry.com/Education-Resources/Publications/Impact-of-Plastics-Packaging.pdf




In which country are the books made/printed?


Our memory books are designed at our office in New Zealand and printed using the highest quality eco-friendly materials in some of the most well-known printing companies in China so that we can sell our premium books to you at an affordable price.




Can the baby memory books be personalized with the baby's name?


The first page of the book is dedicated only to enter the baby’s name and a photo. It starts with “This story is about”. The book is designed such that your baby will be the star of your book.




Can I have the baby's name engraved or printed on the front cover?


We do not offer a customization service. However, The first page of the book is dedicated only to enter the baby’s name and a photo. It starts with “This story is about”. The book is designed such that your baby will be the star of your book.




Does the book become too thick to close with multiple photos taped in?


As our book is wire-o bound, we have designed it such that it can close easily even when all the photo frames have photos in them.




Can I start with this book if the baby is already 8-12 weeks old?


Yes. It is never too late to capture your baby’s precious first year. All the pages in our baby record books are simple and easy to fill out. Our goal when designing the books was to keep them cute and simple such that busy parents can enjoy filling them. Our guided memory book will easily help you recall your little one’s journey even if you are filling the book after a year of baby’s birth.




Do you have an ink pad for the baby foot and handprints?


No. We currently do not sell an ink pad.




Is the book LGBT-friendly?


Our book is suitable for all modern families, including LGBT.




Can the book be used by adoptive parents?


Our memory book can be used by adoptive parents as well. We have designed the book such that you can customize the book based on your life’s situation. Instead of using titles like “Pregnancy journey”, “Your birth story”, etc., we have used the titles “Before you arrived”, “Your arrival story”, etc. For example, we have designed the “Before you arrived” page such that adoptive parents can either place photos of their journey before the baby’s arrival or photos of them getting ready to welcome their baby. You can also customize the book by taking advantage of the wire-o binding and remove any irrelevant pages or just stick photos on them.




Is the book suitable for single parents?


We have designed the book such that it can be used by most modern parents. There are no references to mommy or daddy anywhere in the book. We strongly believe that the second a parent gets to know that he/she is expecting a baby, he/she is no longer alone in their journey ahead. There are a few places where we have used the word “we” to refer to parents and the baby as it is a journey that they take together. The reference to “we” can be seen as you and your baby. So, it comes down to an individual’s perspective. You can also customize the book by easily removing any irrelevant pages or just sticking photos on them.




Does this book have a section for when parents met?


Yes, we have a page to record some details of the parents as well as a dedicated parents’ story page to capture their journey before the baby’s arrival. We have designed the book such that a single parent can easily remove one of the “About your parents” and “Your parents’ story” pages by cutting through the punched holes on the sheet using scissors.




Does it start at birth or is there an area for pregnancy recordings?


Our memory book has 10 pages to briefly capture the memories about parents, how they met, the great news, pregnancy or scan photos before baby’s arrival, baby shower, baby’s nursery, a letter to the baby before arrival.




Are there any pages to place ultrasounds and pregnancy photos?


Yes, we have two pages where you can place up to four ultrasound images or pregnancy photos. If you want to record more, then our memory books have 11 blank pages at the end of the book that you can use. We have designed the page such that adoptive parents can either place photos of their journey before the baby's arrival or photos of them getting ready to welcome their baby.




Are there pages, in the beginning, to record pregnancy?


Our memory book has 7 pages to briefly capture the memories about the great news, pregnancy or scan photos before the baby's arrival, baby shower, baby’s nursery, a letter to the baby before arrival. There is no designated space for cravings, dislikes, or other pregnancy details. You can either write around the pregnancy/scan photo frames or use the 11 blank pages at the end of the book.




Does this book have pages for mom to track her pregnancy and add photos to those pages each month and notes?


No. But, our memory books have 11 blank pages at the end of the book that you can use.




Is there a page for each pregnancy trimester?


No. But, our memory books have 11 blank pages at the end of the book that you can use.




Is there a place to record a baby shower, its guests, and gifts?


Yes. We have dedicated two pages for the baby shower which includes a section each to record guests and gifts. However, we have designed it in such a way that parents who are not having a baby shower can easily remove the pages from the book.




Is there a place for baby shower guests to sign?


No. But, our memory books have 11 blank pages at the end of the book which you can use for the baby shower guests to sign.




Does the book include a page for the day they are born, height, weight, hair and eye color, etc.?


Yes, there is a dedicated page for the day they are born, height, weight, hair and eye color, etc. as well as a dedicated page for the arrival story.




Does it have a family tree page?


Yes, there is a dedicated page for a family tree.




Does it have a page for current events and interesting facts on the day the baby was born?


Yes, there is a page to record the events and interesting facts on the day the baby was born.




Is there a page to document the immunizations?


Yes. We have created a dedicated page to track immunization and placed it on the last sheet of the book so that you can easily access it.




Does the memory book have a teething chart?


Yes. We have a dedicated page for baby’s dental records and placed it on the last sheet of the book so that you can easily access it.




Does it have a page for hand and footprints?


There is no dedicated page for hand and footprints. But, you can use one of the blank pages at the end of the book to capture them.




How do I get the hand and footprint of my baby?


You can either get the baby’s prints at the hospital or you buy an ink pad designed specifically to capture the baby's hand and footprint and do it yourself.




Is there a growth chart?


We do not have a dedicated page for a growth chart. But, you can capture the baby's height and weight in the pages for every month of the baby's first year. You can also create a growth chart in one of the blank pages at the end of the book if you wish to.




Does this book have a dedicated page for each month for the first year with room for a photo and writing?


Yes, the book has a page for each month of the baby's first year and the pages are beautifully illustrated and have room to add a photo and notes on every page.




Is there a page for a doctor's first visit?


We do not have a dedicated page for the doctor’s first visit. But, you can record the details on one of the blank pages at the end of the book.




Does this book have pages for first words and milestones?


Yes, there are plenty of first milestones and a page dedicated to recording up to the first eight words.




Does this book have a place to put things such as the baby's first crawl, first walk, etc.?


There are plenty of first milestones where you can enter a date and add a photo which includes the first bath, smile, roll over, crawl, sit, stand, walk, swim, haircut, and tooth. There are also twelve more first milestone dates that you can record.




What holiday pages does this book have and what order are they in?


There are dedicated pages to capture up to any 6 holidays that you celebrate. Our holiday pages are not specific to any race or religion. You can fill them in any order you like.




Are the first holiday spaces pre-labeled or can you cover up the holiday label with the picture?


Our first holiday pages are not pre-labeled. We have added a small label inside the photo frame to give customers an idea that will be easily covered when you place the photo on it.




Are there blank pages included?


Yes, there are 11 blank pages included at the end of the book if you wish to record more unique memories. If you choose not to use some of the blank pages, then you remove the pages easily by cutting through the punched holes on the pages using scissors.




Are there additional pages that I could buy to add to the baby book?


Unfortunately, we do not sell additional pages for the book. The book is wire-o bound which allows you to remove the pages easily by cutting through the punched holes on the pages using scissors. But, you cannot rearrange or add pages to it. If you want to add additional pages, we recommend you use archival papers or cardstocks and store them in the book’s keepsake gift box.




Does this book include a keepsake envelope for the baby's hospital bracelet, first haircut, and other mementos?


Yes, we have an 8x8” keepsake envelope at the end of the book to store all the special mementos that you treasure. You can also use the keepsake gift box to preserve the book as well as store any other mementos.




Why is the glue applied only to the central area keepsake envelope instead of the entire back surface of the envelope?


If the glue is applied to the entire back surface of the keepsake envelope, you cannot slide your fingers easily into the end of the envelope which results in either difficulty in using the envelope or causing the envelope to easily tear.




How many photo frame slots does this book have?


Our memory books have room for 51 photos.




What size do the photos have to be for this album?


The photo sizes are 4x6” or 6x4”. The size of every picture is written on the photo frame on each page of our book.




Is there a list of all the pages in the order available?


We have listed all of the pages in the order available on our product description page.




Are the measurements in imperial (lbs/in) or metric (kg/cm)?


Neither. It just says “Height” or “Weight” and allows you to fill it as per your choice.




Does the book include baptism/christening?


No. But, we have 11 blank pages at the end of the book which you can use to record it.




Are there calendars inside the book?


No. But, we have 11 blank pages at the end of the book.




What is the dimension of the book?


Our book’s page size is 8.5x11”.




Is this a wire-o bound book?


Yes. Our book is wire-o bound.




What type of paper does the book use?


Our memory books are made from certified 100% recycled wood-free paper which is known for its premium archival quality and is thick and durable.




Can pages be moved around in the book to a different spot or only removed altogether?


The book is wire-o bound which allows you to remove the pages easily by cutting through the punched holes on the pages using scissors. But, you cannot rearrange or add pages to it.




Does this book come with a protection box?


Yes, this book comes with a cute gift box that can also be used to store the book.




Do the pages have a glossy or matte finish?


The pages have a matte finish to give you a great experience when writing your baby’s memories.




Do the pages rip easily?


No, our memory books are made from 100% recycled wood-free paper which is known for its premium archival quality and is thick and durable.




Does the book have a hardcover or softcover?


Our memory books are made up of a hard and sturdy cover.




Do the pages lay flat so that pictures that are taped on will stay in place?


Yes, our book is wire-o bound which enables the pages to lay flat.




Are there page protectors in the book?


Our baby journals do not have page protectors.




Is this memory book acid-free?


Our memory book is made from 100% recycled wood-free paper which is known for its premium archival quality and is also acid-free.




What is the cover material? Does it stain easily?


The cover of our memory book is very durable. You can easily wipe it off using a dry cloth if it gets dirty. You can use the keepsake gift box that comes with the book to protect your book from dirt or dust.




Are the pages thick where ink won’t bleed through to the other pages?


Our memory books’ pages are made from thick and durable 100% recycled wood-free paper which is known for its premium archival quality. We recommend using archival quality fine tip pens. Any ballpoint pen will work great. You can also use Sakura Pigma MICRON pens, Faber-Castell Pitt artist pens, or pens by LePen. If you are using a pen or marker with an ink that does not dry out quickly, then ensure that it dries out before you close the book.




Are the baby memory books and it’s packages made from recycled material?


Our baby memory books and their packages are made from soy-based inks and FSC-Certified 100% recycled paper. We ensure that our suppliers and the paper materials they use are certified by FSC® (Forest Stewardship Council®) to manufacture our memory books and their packages. FSC is the World’s Most Trusted Sustainable Forest Management Solution. The FSC label on our journals ensures responsible use of the world’s forest resources. By choosing our baby journals, you are supporting responsible management of the world’s forests. Please visit FSC’s website (https://fsc.org/en/about-us) for more information.




Why did Kids N’ All choose FSC® (Forest Stewardship Council®)?


Deforestation is a major global issue, accelerating climate change and destroying the habitats of people and wildlife. Even though suppliers might claim to use sustainably sourced materials, it is very difficult to verify them. Without certification, we believe calling a product 'eco-friendly', 'made from recycled material', ‘responsibly made’, ‘sustainably sourced’, etc. can be misleading for our customers trying to make informed decisions about the way they care for our environment. We only use such terms to describe our raw materials and finished products that are certified as such by recognized third-party accreditation bodies. FSC is the World’s Most Trusted Sustainable Forest Management Solution. FSC helps take care of forests and the people and wildlife who call them home. By choosing FSC certified products, you are supporting responsible management of the world’s forests and helping to take care of the forests for future generations. Please visit FSC’s website (https://fsc.org/en/about-us) for more information.





Warranty

What is not covered by the warranty?


We will always try to replace or refund faulty goods within their warranty period. However, our warranty does not cover the following:

  • Product's Packaging
  • Free product or already refunded product
  • Any additional accessories included with the product
  • Purchases from unauthorized resellers
  • Lost or stolen product
  • Purchases made over 12 months ago (unless otherwise stated)
  • Non-quality-related issues (after 30 days of purchase)
  • Damage resulting from wear and tear
  • Accidental damage
  • Product has been misused, broken, or improperly used
  • Damages due to fire, flood, rain, water, lightning, storms, or acts of God
  • Poor maintenance of the product
  • Damage caused by insects or pests
  • Consumable items such as batteries, food, etc.




When does the warranty begin?


It begins the day you place your order.




How do I claim the warranty?


If you believe the item is defective and under warranty, please submit a Return Form or contact us at customerservice@kidsnall.com and provide all relevant details and your order number. Proof of purchase from authorized sellers is required.




What is a valid proof of purchase?


An Amazon invoice or Amazon order number for a purchase made through Kids N' All store on Amazon.




What if I don’t have any proof of purchase?


If you do not have a copy of your Amazon invoice, then

  • If you made your purchase through Amazon, we may be able to locate your order using your order number.
  • If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.




Will the warranty be renewed if my product is replaced?


The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.




Is the warranty transferable?


No