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Frequently Asked Questions

  • What makes Kids N' All Baby Journals different from others?
    We meticulously design all our keepsakes at our home studio with universal words and adorable illustrations and manufacture them using certified and responsibly sourced materials. We ensure that our suppliers and the paper materials used are certified by FSC® (Forest Stewardship Council®). FSC is the World’s Most Trusted Sustainable Forest Management Solution. The FSC label on our journals ensures responsible use of the world’s forest resources. By choosing our baby journals, you support responsible management of the world’s forests. Please visit FSC’s website (https://fsc.org/en/about-us) for more information.
  • Why did Kids N’ All choose FSC® (Forest Stewardship Council®)?
    Deforestation is a major global issue, accelerating climate change and destroying the habitats of people and wildlife. Even though suppliers might claim to use sustainably sourced materials, it is difficult to verify them. Without certification, we believe calling a product 'eco-friendly', 'made from recycled material', ‘responsibly made’, ‘sustainably sourced’, etc. can be misleading for our customers trying to make informed decisions about how they care for our environment. We only use such terms to describe our raw materials and finished products that are certified as such by recognized third-party accreditation bodies. FSC is the World’s Most Trusted Sustainable Forest Management Solution. FSC helps take care of forests and the people and wildlife who call them home. By choosing FSC-certified products, you are supporting responsible management of the world’s forests and helping to take care of the forests for future generations. Please visit FSC’s website (https://fsc.org/en/about-us) for more information.
  • Are the baby milestone books suitable for LGBTQ and adoptive parents?
    Our book is suitable for most modern families, including LGBTQ and adoptive. We have designed the book so you can customize it based on your situation. Instead of using titles like "Pregnancy journey" or "Your birth story", we used "Before you arrived", "Your arrival story", and so on. For example, we designed the "Before you arrived" page in a way that adoptive parents can use them to record their pre-adoption journey. You can also customize the book by taking advantage of the wire-o binding and removing irrelevant pages or just sticking photos or labels on any content you wish to cover.
  • Are the baby keepsake books suitable for single parents?
    Our book is suitable for most modern parents. There are no references to mommy or daddy anywhere in the book. We strongly believe that when a parent learns about their new baby's arrival, they are no longer alone in the journey ahead. There are a few places where we have used the words like "we" and "our" to refer to parents and the baby as it is a journey they take together. You could view these references as your baby and yourself. So, it comes down to individual perspectives. You can also customize the book by taking advantage of the wire-o binding and removing irrelevant pages or sticking photos or stickers on any content you wish to cover.
  • Are all of the pages simple?
    Yes. Our simple, modern, yet timeless keepsake with easy-to-use lay-flat binding and heartfelt prompts is thoughtfully crafted for busy new parents with "a no-nonsense approach", so busy new parents can actually finish it!
  • Do you have any recommendations on the type of pen to use with the journal?
    Our memory book pages are made from thick, durable wood-free paper renowned for its premium archival quality. When selecting pens for journaling that will endure the test of time, it is essential to consider factors such as archival quality and resistance to fading and smudging. Below are some pen types we recommend for journaling and safeguarding your writings for years to come: 1. Archival Ink Pens: These pens are explicitly designed to be long-lasting and resistant to fading. They use acid-free, waterproof, and archival-quality ink. Some popular options in this category include Sakura Pigma Micron pens, Faber-Castell Pitt Artist pens, Sharpie Felt Tip Archival Ink pens, or Marvy Uchida Le Pens. 2. Gel Pens: Gel pens often offer smooth, vibrant, and long-lasting ink. To ensure their durability over time, seek out gel pens with archival or acid-free ink formulations. For example, Sakura Gelly Roll Gel Pens are renowned for their archival options. 3. Pigment Ink Pens: Pigment ink pens are fade-resistant and provide good coverage on various paper types. They are often waterproof and archival. Some popular choices in this category include Sakura Pigma Micron PN Pens and Staedtler Pigment Liner. 4. Fountain Pens: High-quality fountain pens can offer a classic and elegant writing experience. However, it is crucial to select fountain pen inks that are archival and have permanent or waterproof properties. Noodler's Bulletproof Black and Platinum Carbon Black are notable for their archival qualities. It is advisable to avoid using standard ballpoint pens as their ink, depending on quality, may fade and even deteriorate the paper over time due to their lack of acid-free properties and oil-based composition. Regardless of the pen you choose, we recommend conducting a small test on a section of your baby journal to ensure the ink does not bleed or feather, and adheres well to the paper. Additionally, allow the ink to dry thoroughly before closing the book, as some pens may have longer drying times. We also suggest exercising caution with your writing pressure to prevent damage to the pen, the writing surface, or the underlying pages and preserve the book's condition for years to come. Proper storage and environmental conditions also play a significant role in preserving your journal. Store your journal in a cool, dry place, away from direct sunlight, and avoid exposing it to excessive humidity or extreme temperature fluctuations.
  • What is the best glue or adhesive to use when attaching photos?
    Our memory book pages are made from thick, durable wood-free paper renowned for its premium archival quality. When attaching pictures to your journal, it is vital to use an adhesive that is safe for photographs and provides a secure bond without harming the photos or pages. Here are a few options we recommend: 1. Acid-Free Glue Sticks: Acid-free glue sticks are a popular choice for attaching photos due to their archival properties. They are non-toxic and won't harm your photographs over time. Apply the glue evenly, using just enough to prevent wrinkling. Scotch Permanent Glue Stick is a popular choice. 2. Double-Sided Tape or Adhesive Rollers: You can use acid-free double-sided tape, or adhesive rollers to affix pictures to the journal. Look for products specifically labeled as acid-free and safe for photographs. Apply the tape or roller along the edges or corners of the photo, ensuring a secure adhesion to the album page. Scotch Double-Sided Permanent Tape and Scotch Double-Sided Adhesive Roller are well-regarded options. 3. Self-Adhesive Photo Papers: Another option is to print photos on acid-free self-adhesive photo papers and affix them to your baby journal. 4. Photo Corners: These small, triangular pockets, typically made of acid-free paper or plastic, can be placed on the corners of the photos and then adhered to the album pages using small amounts of acid-free glue. You can also find acid-free self-adhesive options. Photo corners allow for easy removal or rearrangement of the photographs. 5. Acid-Free Glue: If you prefer liquid adhesive, opt for acid-free glue specifically formulated for scrapbooking or archival purposes. Use a small brush or applicator to apply a thin, even layer of glue to the back of the photo, then carefully press it onto the album page. Allow the glue to dry before storing the book. Regardless of the adhesive you choose, it is always a good idea to test it on a small, inconspicuous area of the photo or album page before applying it to the entire image. It will help ensure that the adhesive does not damage or alter the appearance of your precious photographs. Proper storage and environmental conditions also play a significant role in preserving your journal. Store your journal in a cool, dry place, away from direct sunlight, and avoid exposing it to excessive humidity or extreme temperature fluctuations.
  • How do we print the photos?
    For our “Baby’s First Year” book, the photo frames are of a standard size 4x6”. For “The Journey of You” series, we added free sized areas in all pages so that they fit 5x7”, 5x5”, 4x6”, 4x4”, 3x3” or Polaroid photos, which means you can print them in your preferred size. So, you can use your home printer, online printing services, or any other photo printing services available locally near you. Some popular photo service options are CVS, Walgreens, Walmart, Snapfish, Shutterfly, Printique, and Amazon Prints.
  • Do you have a book for twins?
    We do not have a book specifically for twins. As the twins grow up, they tend to have unique behaviors and ways rather than shared ones. Usually, our customers expecting twins buy separate memory books for each of them so their babies can treasure them forever. You can use the 11 blank pages in our memory book to capture anything similar between them.
  • Are there any pages to place ultrasounds and pregnancy photos?
    Yes, we have pages where you can place up to ultrasound images or pregnancy photos. If you want to record more, you can use the blank pages at the end of the book. We have designed the page so adoptive parents can use them to record their pre-adoption journey.
  • Is there a place to record a baby shower, guests, and gifts?
    Yes. We have dedicated pages for the baby shower, with a section each to record guests and gifts and blank pages for guests to sign or leave messages. We have designed it in a way that parents not having a baby shower can easily use the pages to record other memories of their choice.
  • Does the book include a page for the day they are born, height, weight, hair, eye color, etc.?
    Yes, there are pages for the day they are born, height, weight, hair, eye color, arrival story, first photo, hand and foot prints, first visitors, etc.
  • Does it have a family tree page?
    Yes, there is a dedicated page for a family tree.
  • Does it have a page for current events and interesting facts on the day the baby was born?
    Yes, there is a page to record the events and interesting facts on the day baby’s born.
  • Does it have a page for hand and footprints?
    The 5-year baby memory books have a dedicated page for hand and footprints. In the 1-year baby book, you can use one of the blank pages at the end of the book to capture them.
  • Do you have an ink pad for the baby's foot and handprints?
    No. We currently do not sell an ink pad.
  • How do I get the hand and footprint of my baby?
    You can get the baby’s prints at the hospital or buy an ink pad designed for capturing the baby's hand and footprint and do it yourself.
  • Does this book have a section for when parents met?
    Yes, we have dedicated pages to introduce parents and a parents’ story page to capture their journey before the baby’s arrival. We have designed the book such that a single parent can easily remove one of the “About your parents” and “Your parents’ story” pages by cutting through the punched holes on the sheet using scissors.
  • Does this book have a dedicated page for each month of the first year with room for a photo and writing?
    Yes, the book has pages for each month of the baby's first year, and the pages are beautifully illustrated and have ample space to add a photo and special memories. In the 5-year baby journals, there are also pages to record yearly summaries from ages 2-5.
  • Are the growth measurements in imperial (lbs/in) or metric (kg/cm)?
    Neither. It just says “Height” or “Weight” and allows you to fill it in as you prefer.
  • Does the memory book have a teething chart?
    Yes. We have a dedicated page for baby’s dental records and placed it at the back of the book so you can easily access it.
  • Is there a page to document the immunizations?
    Yes. We have created a dedicated page to track immunization and placed it on the last sheet of the book so that you can easily access it.
  • Does this book have pages for first words and milestones like baby's first crawl, first walk, etc.?
    Yes, there are pages for plenty of different first milestones and a page dedicated to recording the first few words.
  • What holiday pages does this book have, and in what order are they?
    There are dedicated pages to capture up to major and minor holidays that you celebrate. Our holiday pages are not specific to any race or religion. You can fill them in any order you like.
  • Are there blank pages included?
    Yes, there are enough blank pages at the end of the book to record more memories of your choice. If you choose not to use some of the blank pages, then you remove the pages easily by cutting through the punched holes on the pages using scissors.
  • Can I buy additional pages to add to the baby book?
    The book is double spiral wire-o bound, which allows you to remove the pages easily by cutting through the punched holes on the pages using scissors. But you cannot rearrange or add pages to it. So, we are currently not selling additional pages for the book. You will likely not need additional pages as we have covered all the important milestones and events with ample space for photos, thoughts, and customization. Also, there are plenty of blank pages at the end of the book that you can use to capture more memories of your choice. In the unlikely chance of the necessity to buy additional pages, we recommend you use archival papers and store them in the book’s keepsake box or envelope.
  • Can I start with this book if the baby is already 8-12 weeks old?
    Yes. It is never too late to capture your baby’s precious journey. All the pages in our baby record books are simple and easy-to-complete. Our goal when designing the books was to keep them simple; so busy parents enjoy filling them. Our guided memory book will easily help you recall your little one’s journey even if you are using the book months after baby’s birth.
  • Are the baby memory books giftable?
    Yes, it is the best gift for parents-to-be as our books will allow them to treasure the journey of their baby forever! Our books come with a sturdy protective package that can be used as a gift box or as a keepsake box to preserve the book.
  • Are the baby journals gender-neutral?
    Yes, all our baby memory books are gender-neutral.
  • Can the baby memory books be personalized with the baby's name?
    The book's first page is designated to record the baby's name with a photo. We designed the journal in a story-like format such that your baby takes center stage.
  • Does this book include a keepsake envelope for the baby's hospital bracelet, first haircut, and other mementos?
    Yes, we have a large keepsake envelope at the end of the book to store all the special mementos you treasure. You can also use the keepsake gift box to preserve the book or store other mementos.
  • How many photo slots does this book have?
    Our "Baby’s First Year" memory book has room for 50+ photos, and "The Journey of You" books have space for 60+ pictures.
  • What type of paper does the book use?
    Our memory books are made from responsibly sourced FSC-certified archival grade paper, which is known for its premium archival quality and is thick and durable.
  • Does this book come with a protection box?
    Yes, this book comes with a cute and sturdy box cover that can be used for gifting and storing the book.
  • Do the pages have a glossy or matte finish?
    The pages have a matte finish to give you a great experience when using on them.
  • Do the pages rip easily?
    No, our memory books are made from archival grade paper which is known for its premium archival quality and is thick and durable.
  • Does the book have a hard cover or soft cover?
    Our memory books have a hard and sturdy cover.
  • Do the pages lay flat for easy use?
    Yes, our book is wire-o bound, which mean the pages lay flat for exceptional ease of use.
  • Are there page protectors in the book?
    Our baby journals do not have page protectors.
  • What is the cover material? Does it stain easily?
    The cover of our memory book is very durable. You can easily wipe it off using a dry cloth if it gets dirty. You can use the sturdy keepsake gift box to protect your book from dirt or dust.
  • Are the pages thick where ink won’t bleed through to the other pages?
    Our memory books’ pages are made from thick and durable wood-free paper that is known for its premium archival quality. We recommend using archival quality felt tip pens. You can use Sharpie Felt Tip Archival Ink pens, Sakura Pigma MICRON pens, Faber-Castell Pitt artist pens, or pens by LePen. If you use a pen or marker with an ink that does not dry out quickly, ensure that the ink dries out before you close the book.
  • Why is the package box shrink-wrapped?
    We have used shrink wrap to secure the box. Amazon requires that all packages are sealed using a plastic polybag, shrink wrap, or tape. As it is a keepsake gift box, we cannot use tape. Among polybags and shrink wrap, we found that shrink films are one of the most eco-friendly packaging materials. Their carbon footprint is significantly less than other alternatives such as polybags, cardboard, and paper because the weight and size are significantly less, which means they take significantly less space during shipping and storage. Also, as the shrink film is free from tape, gum, or any other impurities, shrink films are entirely recyclable. Additionally, it also discourages Amazon from sending customers a returned product. Reference: https://plastics.americanchemistry.com/Education-Resources/Publications/Impact-of-Plastics-Packaging.pdf https://www.industrialpackaging.com/blog/how-to-recycle-shrink-film
  • In which country are the books made/printed?
    Our memory books are designed at our office in New Zealand and printed using the highest quality eco-friendly materials from some of the most well-known printing companies in China so that we can sell our premium books to you at an affordable price.
  • Are the recycled materials used in the “Baby’s First Year” book made from pre-consumer waste or post-consumer waste?
    The recycled materials used in our memory books are made from post-consumer waste.
  • Does the “Baby’s First Year” memory book go up to age 5?
    We considered the below two facts when designing the first-year journal: 1. Most of the major baby milestones occur during their first year. 2. A 5-year memory book demands a lot more commitment from parents. Based on the input from young parents, many could not complete a journal beyond the first year as they got busy welcoming additional babies or their lives in general. Hence, we aimed to cover all the significant first-year milestones in our journal, so you don't have to worry about missing any! Our first-year memory books are for parents who are confident that they can commit one year initially to capture their baby’s journey. We have also included 11 blank pages in our journal for parents who choose to treasure up to age 5. For parents who are confident they can commit time for 5 years, we recommend our “The Journey of You” memory books which are also simple and easy to complete.
  • Does the baby journal start at birth, or is there an area for the pregnancy journey?
    Our memory books have pages to capture details about parents, how they met, the great news, pregnancy, scan or parents' journey photos before the baby's arrival, baby shower, etc. There is no designated space for every pregnancy month. But there are plenty of blank pages at the end of the book that you can use to capture more memories of your choice.
  • Does this book have pages for mom to track her pregnancy and add photos to those pages each month and notes?
    No. But our books have enough blank pages at the end of the book that you can use.
  • Is there a page for each pregnancy trimester?
    No. But, our books have "Before you arrived" pages to capture the pregnancy journey and enough blank pages at the end of the book that you can use.
  • I have an issue with my product, what should I do?"
    For any issues, queries, or feedback, please email us at customerservice@kidsnall.com or submit the form in the 'Contact Us' page. We are glad to assist you.
  • How long does it take for a book to be shipped?
    All our products are fulfilled and shipped by Amazon. The shipping time depends of the shipping mode you choose. If you are experiencing any delays, please contact Amazon's support team, as only they would know the details.
  • Are your products eligible for international shipping?
    All our products are fulfilled and shipped by Amazon. Although our books are eligible for international shipping, Amazon reserves the right to decide whether they want to ship this product to your country. So, if you cannot order this product from your country, please contact Amazon’s support.
  • Is this item packaged in the manufacturer's package or a shipping package?
    All our products are fulfilled and shipped by Amazon. The book will mostly arrive in an Amazon shipping package. As we cannot guarantee how an Amazon employee will package it each time, to ensure you have the best experience, please select "This is a gift" during the checkout process.
  • How much time do I have to return the book?
    We offer returns within 30 days of receipt of shipment on Amazon. Please refer to Amazon’s return policy for more information.
  • What is not covered by the warranty?
    We will always try to replace or refund faulty goods within their warranty period. However, our warranty does not cover the following: Purchases from unauthorized resellers Free product or already refunded product Any additional accessories included with the product Lost or stolen product Purchases made over 12 months ago (unless otherwise stated) Non-quality-related issues (after 30 days of purchase) Damage resulting from wear and tear Accidental damage Product has been misused, broken, or improperly used Damages due to fire, flood, rain, water, lightning, storms, or acts of God Poor maintenance of the product Damage caused by insects or pests Consumable items such as batteries, food, etc. Product's Packaging
  • When does the warranty begin?
    It begins the day you place your order.
  • How do I claim the warranty?
    If you believe the item is defective and under warranty, please submit a Return Form or contact us at customerservice@kidsnall.com and provide all relevant details and your order number. Proof of purchase from authorized sellers is required.
  • What is valid proof of purchase?
    An Amazon invoice or Amazon order number for a purchase made through Kids N' All store on Amazon.
  • Who are the authorized retail partners?
    We sell our goods only on the stores listed below: Amazon's Kids N' All store - https://www.amazon.com/kidsnall
  • What if I don’t have any proof of purchase?
    If you do not have a copy of your Amazon invoice, then If you made your purchase through Amazon, we may be able to locate your order using your order number. If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
  • Will the warranty be renewed if my product is replaced?
    The warranty starts from the date of your original purchase. If your product was replaced, the warranty won’t be renewed.
  • Is the warranty transferable?
    No
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